FAQ

What is AVA?

AVA is a video streaming service that provides access to a world of European and international films from the comfort of your own home. The only thing you need is your library card! With AVA you can stream a unique selection of arthouse features, world-class documentaries, and acclaimed and award-winning short films from a selection of titles not commonly available on other mainstream platforms.

How can I start streaming films on AVA?

Just log in with your password provided by your local library. Open the navigation menu on the left and click "login" menu item. You will then be redirected to a secure login form. For the best experience, please ensure you are using the latest version of your browser.

If you want to register for an AVA account, please contact your library for more information. You will find the list of member libraries by clicking here.

If your local library does not have AVA yet, let them know about our platform so that they can join!

I can’t log in to AVA. What am I doing wrong?

If you are having difficulties signing in to AVA, please confirm the validity of your membership and ensure that you are entering your password correctly. If you have doubts regarding the validity of your library card, please contact the staff of your local library.

How much does AVA cost?

It’s free - if you already have a library card of a library that cooperates with AVA, using their AVA platform is included in your yearly subscription fee.

If you are not yet a member of a library that provides an AVA platform, please contact the library for registration. ​

Which films are selected for AVA?

AVA works closely with some of Europe’s most renowned film festivals and distributors to curate a unique viewing experience. For AVA EU (eu.ava.watch) we provide different European libraries with a variety of short films and documentaries provided by European film festivals.

How can I search for films on AVA?

AVA offers a curated selection of quality films provided by some of our festival partners. These festival selections can be found in the menu along with film type and genre navigation functions. ​There you will find selections curated by:

The film carousels on our home page change monthly in order to highlight particular areas of interest within our existing selection and to alert you of new arrivals. ​

What languages does AVA support?

The films on AVA EU (eu.ava.watch) are all provided in their original language with English subtitles.

What devices is AVA available on?

AVA works on all major devices and browsers that support HTML5.

You can check the compatibility of your browser by clicking here.

What is the recommended internet speed for AVA?

We would recommend a download speed of at least 3 Mbps to play a single video stream in standard resolution. The optimal internet speed for HD video streaming is 5 Mbps.

You can use a variety of free online services in order to check your current internet speed. For instance, FAST

Can I permanently delete my AVA account?

Termination of your AVA account is not necessary. Your local library automatically provides free access to AVA services to all their registered users.

Please read our data protection policy to understand what we’re doing with your personal information.

I did not find an answer to my question!

If you did not find an answer to your question, you can always contact us via our Contact Form. We will get back to you as soon as we can.

 

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